Bing manages important communications for organisations across banking, finance, strata management, government, recruitment, manufacturing, distribution and other data-sensitive industries. Security, privacy, accuracy and reliability are built into every stage of our service.
We provide a private and secure communications service supported by defined technology, production, people and governance controls. We treat security as an active process of continual improvement, with our systems, procedures and policies reviewed as risks, regulations and customer requirements change.
Certified security and quality management
Bing is certified to ISO/IEC 27001 for information security management and ISO 9001 for quality management.
These independently audited management systems support how we protect information, manage risk, control production quality and continually improve our services.
How we protect your communications
Document fidelity – Your documents are produced as you intended, preserving their approved content and presentation throughout the communication process.
Processing integrity – Automated document separation, validation and production controls help ensure each communication is matched to the correct delivery details. Where available, customers can review processing results before approving a job for release.
Data protection – We use only the information needed to process and deliver your communications. Where the workflow allows, delivery details can be extracted directly from submitted documents, reducing the need to provide a separate customer database. Information is handled under defined access, classification and retention controls.
Auditability and lodgement – Job activity is captured so documents received can be reconciled against printed items lodged and electronic messages sent. Status and reporting information is made available according to the service you use.
Secure transmission – Documents and data are transferred using approved secure methods, including HTTPS with TLS and other encrypted transfer channels appropriate to the Bing solution you use.
Controlled access – Access to customer information and production systems is limited to authorised personnel according to business need, supported by individual accounts and role-appropriate permissions.
Secure mail production from start to finish
Once received by Bing, files are stored securely while awaiting production. Mail is scheduled for production at an appropriate Bing production centre. Documents are rendered for printing within the controlled production process, then prepared and sorted to support accurate enveloping and efficient postal lodgement.
Printed mail is barcoded and scanned during envelope insertion. These controls help confirm that each item is matched correctly and that the expected number of pages is inserted. Production reconciliation also accounts for exceptions such as spoiled letters or envelopes so affected items can be reproduced and checked before lodgement.
Completed mail remains within controlled handling processes until it is transferred to the approved mail carrier. Once a mailing has been lodged, its status is updated so customers can confirm that processing has been completed.
Bing has designed its mail production process with security, accuracy and traceability in mind. The result is a robust service that combines controlled production with clear processing records from receipt through to delivery handover.